OUR WORK · Avanto — technology services
Six programs. One operating model. No chaos.
Context
Imagine running six delivery programs at once — different clients, distributed teams, senior stakeholders watching the numbers. That's where Avanto was. The work was growing. The operating model wasn't.
What we did
- Mapped the full delivery operation (processes, roles, tools, governance)
- Designed the unified delivery model — how programs operate, how success is measured, how issues escalate
- Integrated 6 simultaneous programs under a single governance framework
- Established leadership review cadence and consistent reporting
- Designed the operational KPI framework (utilization, margin, CSAT, on-time delivery)
Operating results
6
Delivery programs under one operating model
1 PMO
Unified delivery governance
Weekly
Shared operating cadence
Live
KPI system for utilization, margin, and CSAT
Methods applied
- TOGAF for strategy-to-operations alignment
- BPMN for delivery process mapping
- Lean + Six Sigma for waste identification
- PMBOK for governance framework
This case describes operational scale, not post-acquisition integration.
Apply this operating model to your delivery org
Start with the Readiness Assessment if you need the map before the build.
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